Privacy Policy | Boho Casino

1. About this Privacy Policy

This policy applies to personal information provided by players and visitors through the Boho Casino website, account area, customer support channels and related online services. Personal information means information that identifies you, or could reasonably be connected with you. It can include information supplied directly by you and information created when you use the website.

By using the website, you acknowledge that your information may be handled as described in this policy. Some information is necessary to create and operate an account. Other information may be optional, such as information used to personalise communications or send marketing where you have provided the required permission.

This policy is intended to provide a clear general explanation of our privacy practices. Additional notices may be displayed at the point where information is collected, for example during registration, identity verification, payment processing or a marketing subscription. Those notices may explain a particular use in more detail.

Please read this policy together with the website terms and any responsible gambling information that applies to your use of the service. If you do not agree with the way information is handled, you should stop using the website and contact us with any privacy questions.

2. Information we may collect

The information we handle depends on how you interact with Boho Casino and the services you use. We may collect information directly from you, automatically from your device, or from service providers that help us operate the website and carry out necessary checks.

Account details, such as your name, date of birth, contact details, username, account preferences and other information needed to create or maintain an account.
Identity and age verification information, which may include copies or details from identity documents, information confirming your age and location, and records of checks completed to verify an account.
Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details, transaction references and information needed to identify unusual or disputed activity.
Communications and support records, including messages, requests, complaints, feedback, documents you send to support and records of interactions with the service.
Technical and usage information, such as your IP address, browser type, device information, operating system, approximate location, pages viewed, login details, session information and security events.
Cookie and similar technology information, including identifiers, preferences and information about how you use the website. This may help the website remember settings, measure performance and support security.
Information connected with legal, responsible gambling, fraud prevention or account security checks where that information is relevant to providing the service or meeting our obligations.

You should provide information that is accurate, current and complete when requested. If you do not provide information that is necessary for account creation, verification, payments, security or legal compliance, we may be unable to provide some or all services. We may also ask you to update information if it appears incomplete, out of date or inconsistent with the information needed to manage your account.

3. How we use information

Boho Casino may use personal information for the following purposes. The particular information used will depend on the service, the reason for collection and the circumstances in which it was provided.

To create, verify and manage your account, including confirming your identity and age where required.
To provide gambling and website services, process account activity, maintain accurate records and respond to your requests.
To process deposits, withdrawals and other transactions, and to investigate payment issues, chargebacks or suspected misuse.
To carry out security, anti-fraud, anti-money laundering and other risk checks that are appropriate for an online gambling service.
To comply with legal, regulatory, court or other official requirements that apply to the service or the transaction.
To provide customer support, review complaints, resolve disputes and improve the reliability and usability of the website.
To monitor website performance, prevent technical abuse, investigate security incidents and protect players, the business and third parties.
To send service communications, including account, security, transaction and operational messages that are needed to administer your account.
To send promotional or marketing communications where permitted and where you have provided the necessary consent or there is another lawful basis to do so.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements. Where practical, we may use aggregated or de-identified information for reporting, testing, security analysis and service improvement. Information in this form should not reasonably identify an individual player.

4. Sharing, cookies and keeping information secure

Who may receive information

We may share relevant information with service providers that help operate Boho Casino. These providers may support hosting, technology, customer support, identity and age verification, payment processing, fraud prevention, security, communications, analytics and other necessary functions. They should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect the website or a person, investigate suspected fraud or other unlawful activity, enforce applicable terms, resolve a dispute, or comply with a valid legal or official request. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that process, subject to appropriate privacy protections.

Cookies and similar technologies

Boho Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account security, understand website use and improve performance. Some cookies are necessary for core features, while others help us measure or enhance the experience. Depending on your browser and the website settings available to you, you may be able to refuse, delete or manage cookies in your browser settings. Disabling some cookies may affect website functionality, account access or the way certain features work.

Security and retention

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, device or method of transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support promptly if you suspect unauthorised account activity.

We keep information only for as long as it is reasonably needed for the purpose for which it was collected, to manage disputes, protect the service, maintain business records or meet legal and regulatory obligations. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified.

5. Your privacy choices and rights

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute, and we may need to verify your identity before responding. We may also be unable to provide information that would disclose another person's information, affect security or fraud controls, or that must be retained for legal reasons.

Access: you can ask for access to personal information we hold about you and, where appropriate, an explanation of how it is being used.
Correction: you can ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you can ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law or for legitimate security, dispute or account purposes.
Marketing consent: you can withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly. Withdrawing marketing consent does not stop essential service, account, security or transaction messages.
Privacy questions or complaints: you can ask how your information is handled or raise a concern if you believe it has not been managed appropriately.

To exercise your rights, request access, request correction or deletion, or withdraw consent to marketing, contact support@boho-casino.best. Please describe your request clearly and include enough information for us to identify the relevant account or communication, but do not send payment passwords or unnecessary sensitive information. We may request reasonable details to confirm that the request is being made by the account holder.

We will review privacy requests and respond within a reasonable time, subject to identity checks, technical requirements and any applicable legal restrictions. If you are not satisfied with our response, you may contact us again with further information about your concern. This policy may be updated from time to time to reflect changes to the website, services or privacy practices. The latest version published on this page will apply to future use of the service.